Account almost full

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    LemonSponge
    Asked on June 26, 2015 at 05:36 PM

    Please would you clarify if my account is almost full this month.  We do not collect payments on the form so I am a bit confused.

     

    Thank you!

     

    Jenifer

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    Welvin
    Answered on June 26, 2015 at 07:51 PM

    Hi Jennifer,

    My apologies for my first reply.

    It's impossible for our system to use your Payment Limit without your forms using this. You have a Paypal Pro Payment Form in your account. Note that manually deleting a submissions won't free up your limit. Only our system can do that which is scheduled every month. Anyways, I have granted you a one-time Payment Submissions reset and reactivated your account. Your forms should be up by now.

    Please contact us again if we can help in any way.

    Thanks

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    LemonSponge
    Answered on June 26, 2015 at 08:08 PM
    Thank you!!!
    Jenifer Sher
    Executive Director
    Lemon Sponge Cake Contemporary Ballet
    www.lemonspongecake.org




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  • Profile Image
    LemonSponge
    Answered on June 26, 2015 at 08:13 PM
    Thank you!!! Does that mean people can pay on the form now?
    Jenifer Sher
    Executive Director
    Lemon Sponge Cake Contemporary Ballet
    www.lemonspongecake.org




    ...
  • Profile Image
    Welvin
    Answered on June 26, 2015 at 09:42 PM

    You're welcome. Yes, your forms should be active now and can accept a payment again. Note that you only have 10 Payment Submissions per month. If you need more than, you may consider upgrading your account.

    Thanks