What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account almost full

    Asked by LemonSponge on June 26, 2015 at 05:36 PM

    Please would you clarify if my account is almost full this month.  We do not collect payments on the form so I am a bit confused.

     

    Thank you!

     

    Jenifer

    full my account collect payments thank
  • Profile Image
    JotForm Support

    Answered by Welvin on June 26, 2015 at 07:51 PM

    Hi Jennifer,

    My apologies for my first reply.

    It's impossible for our system to use your Payment Limit without your forms using this. You have a Paypal Pro Payment Form in your account. Note that manually deleting a submissions won't free up your limit. Only our system can do that which is scheduled every month. Anyways, I have granted you a one-time Payment Submissions reset and reactivated your account. Your forms should be up by now.

    Please contact us again if we can help in any way.

    Thanks

  • Profile Image

    Answered by LemonSponge on June 26, 2015 at 08:08 PM
    Thank you!!!
    Jenifer Sher
    Executive Director
    Lemon Sponge Cake Contemporary Ballet
    www.lemonspongecake.org




    ...
  • Profile Image

    Answered by LemonSponge on June 26, 2015 at 08:13 PM
    Thank you!!! Does that mean people can pay on the form now?
    Jenifer Sher
    Executive Director
    Lemon Sponge Cake Contemporary Ballet
    www.lemonspongecake.org




    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on June 26, 2015 at 09:42 PM

    You're welcome. Yes, your forms should be active now and can accept a payment again. Note that you only have 10 Payment Submissions per month. If you need more than, you may consider upgrading your account.

    Thanks