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LemonSpongeAsked on June 26, 2015 at 5:36 PM
Please would you clarify if my account is almost full this month. We do not collect payments on the form so I am a bit confused.
Thank you!
Jenifer
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Welvin Support Team LeadReplied on June 26, 2015 at 7:51 PM
Hi Jennifer,
My apologies for my first reply.
It's impossible for our system to use your Payment Limit without your forms using this. You have a Paypal Pro Payment Form in your account. Note that manually deleting a submissions won't free up your limit. Only our system can do that which is scheduled every month. Anyways, I have granted you a one-time Payment Submissions reset and reactivated your account. Your forms should be up by now.
Please contact us again if we can help in any way.
Thanks
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LemonSpongeReplied on June 26, 2015 at 8:08 PMThank you!!!
Jenifer Sher
Executive Director
Lemon Sponge Cake Contemporary Ballet
www.lemonspongecake.org
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LemonSpongeReplied on June 26, 2015 at 8:13 PMThank you!!! Does that mean people can pay on the form now?
Jenifer Sher
Executive Director
Lemon Sponge Cake Contemporary Ballet
www.lemonspongecake.org
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Welvin Support Team LeadReplied on June 26, 2015 at 9:42 PM
You're welcome. Yes, your forms should be active now and can accept a payment again. Note that you only have 10 Payment Submissions per month. If you need more than, you may consider upgrading your account.
Thanks