What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    hitting submit button getting paypal error

    Asked by CCSCCS on November 29, 2011 at 03:00 PM

    I set up a form with paypal option to purchase ticket, intergrated it to facebook via iframe. When the form is filled out I get a paypal error message stating the email for seller is incorrect. I know which email needs to be entered but can not figure out where I need to change this info?! Facebook, Jotform?

    thank you

    Page URL:
    https://www.facebook.com/pages/The-Arc-North-Florida-Inc/2594807940642<br/>38?sk=app_176217385757369

  • Profile Image

    Answered by paoloumali on November 29, 2011 at 03:09 PM

    Hi, 

    I'm afraid I'm not able to access the Facebook page posted above.

    Can you post some screenshots too?

    Did you go through the PayPal wizard when working with the 'Purchase tools' on the left sidebar of your form builder?

    It's possible you misspelled or you typed an invalid email address.

  • Profile Image

    Answered by CCSCCS on November 29, 2011 at 03:17 PM

    figured it out :O)  I did use the wizard but the email address was the wrong one, so once I deleted the wizard and redid it working just fine!

  • Profile Image

    Answered by paoloumali on November 29, 2011 at 03:22 PM

    Glad to hear that.

    Thank you for contacting us about this.

    Please have a good day/evening too :)