hitting submit button getting paypal error

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    CCSCCS
    Asked on November 29, 2011 at 03:00 PM

    I set up a form with paypal option to purchase ticket, intergrated it to facebook via iframe. When the form is filled out I get a paypal error message stating the email for seller is incorrect. I know which email needs to be entered but can not figure out where I need to change this info?! Facebook, Jotform?

    thank you

  • Profile Image
    paoloumali
    Answered on November 29, 2011 at 03:09 PM

    Hi, 

    I'm afraid I'm not able to access the Facebook page posted above.

    Can you post some screenshots too?

    Did you go through the PayPal wizard when working with the 'Purchase tools' on the left sidebar of your form builder?

    It's possible you misspelled or you typed an invalid email address.

  • Profile Image
    CCSCCS
    Answered on November 29, 2011 at 03:17 PM

    figured it out :O)  I did use the wizard but the email address was the wrong one, so once I deleted the wizard and redid it working just fine!

  • Profile Image
    paoloumali
    Answered on November 29, 2011 at 03:22 PM

    Glad to hear that.

    Thank you for contacting us about this.

    Please have a good day/evening too :)