What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I would like to change my username

    Asked by hvc on June 28, 2015 at 10:19 AM

    Hello. I would like to change the username for my jotform account.

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    JotForm Support

    Answered by Welvin on June 28, 2015 at 12:21 PM

    Sure, we can do it for you. Just please let us know your new desired username. Please give us at least three usernames so just in case.


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    Answered by hvc on June 29, 2015 at 10:13 AM
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    JotForm Support

    Answered by Welvin on June 29, 2015 at 11:38 AM

    I have just changed your username to budgetgetaways. But I just found out that you are currently subscribed to our Premium Monthly through Paypal. Unfortunately, there's no way we can change your username there so I have requested the cancellation and refund to your last payment to our billing department.

    Please, login to your account using the new username.

    Go to our pricing page: http://www.jotform.com/pricing and re-upgrade your account.

    You can still choose to pay using Paypal or direct Credit Card. We used Stripe for Credit Card payments.

    Let us know if you have any questions about this matter.