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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    quantity issue with google checkout

    Asked by jessica on November 29, 2011 at 04:50 PM

    We confront the problem that our customer can't not order more than 1 on one product when they check out with google checkout system. Even if the quantity shows "2" on the form, it turns out to be "1" when in the google checkout.

    Page URL:

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    JotForm Support

    Answered by liyam on November 29, 2011 at 10:57 PM

    Hello Jessica,

    It seems that you edited the title of your form on your form editor. 

    On your webpage, the label of your products is My Products, so the name of the fields has the part myProducts in it.  while you have edited it on your form editor (in your JotForm account) to be just products.  This was the reason why the quantity field is not being recognized when submitted and forwarded to Google checkout.

    To fix this, search for all fields that has myProducts in it and replace it to products.


    From: q26_myProducts[][id]
    To: q26_products[][id]

    Take note of the difference.  Once this is done to all fields, your form should work properly again.

    Please let us know if you have other questions or concerns.


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    Answered by Jessica Lee on December 12, 2011 at 07:48 PM

    Thank you!! I fix the problem, but there came out another problem.

    I use the googlecheckout but the system can not recognize the total price from jotform.

    How should I deal with it?

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    JotForm Founder

    Answered by aytekin on December 13, 2011 at 07:39 AM

    I just tested your form. I selected an amount and filled the form and submitted. When I am on Google Checkout, the correct amount is shown. 

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    JotForm Support

    Answered by liyam on December 13, 2011 at 07:58 AM

    I checked your code and noticed that you have q26_Products on your input names.  Please change it to q26_products. Name attribute values are case sensitive.  

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    Answered by Jessica Lee on December 13, 2011 at 01:17 PM

    Hi Aytekin,

    Thanks for the answer. The problem we confront is that when the quantity is more than 1, even the total price shows correct number, when in Google checkout, the price changes back to the price for 1.

    Thanks, Liyam,

    I changed q26_Products to q26_product, but the issue is still there. Thanks!

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    JotForm Support

    Answered by liyam on December 13, 2011 at 03:02 PM

    That seems odd and interesting at the same time.  When I made a copy of your HTML page, I was able to fix it by just changing the case of the letter 'P'.  When I looked into on your web page, I noticed that you have changed already your cart. 

    Anyhow, if you have other questions or concerns, please do let us know.  We'll be more than happy to assist you.