- findabiteAsked on June 28, 2015 at 09:46 PM
I created notification and successfully did the test, but when submitting a for I never receive submission?
This is a re-post of a comment on How to Prevent Email Bouncing Related Issues
- BorisAnswered on June 29, 2015 at 07:41 AM
After looking in your form email history, I can see that these two submission emails have failed because of custom SMTP settings - something seems to be not quite properly set up for your SMTP settings.
I have logged into your account, and I have taken a look at your Email Notification. I can see that you have since edited your Sender Email back to firstname.lastname@example.org, so your future emails should be sent fine from now on.
I would advise you to please take a look at our guide on How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues. Please let us know if the issue persists even after switching to email@example.com as sender email address.