What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I downgrade my account to the basic free status

    Asked by jhiro on November 29, 2011 at 06:18 PM

    How do I downgrade my account before my next billing date?? I still want the basic free status though, will i lose all of the forms I have created? please let me know asap

  • Profile Image
    JotForm Support

    Answered by Mike_T on November 29, 2011 at 06:45 PM

    You can cancel your subscription by logging in to your PayPal account and cancelling your subscription there. Here are the steps to cancel via PayPal:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again, but your account will stay Premium until the time you have paid for expires.  Even when you cancel your subscription, you will not lose any of your forms or your data.

    If you have other questions or concerns, please let us know. You can also subscribe again anytime you wish to our paid services again.