Email notification still goes to default account?

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    esterleroux
    Asked on June 29, 2015 at 09:27 AM
    I changed the recipient email address as per your instructions, but it still goes to my default account?
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    Charlie
    Answered on June 29, 2015 at 11:26 AM

    Hi,

    Upon checking your form titled "Hotel Booking Form", I see that you are using the recipient email address j**n@c***nelsong***thouse.co.za. 

    Have you tried testing your form? I see you are using conditional logic, to test it, first, open your form in preview or open the form URL directly, fill out the form and click submit button. If you are using the "Test Email" button, it will send the notification to your account's email address, you need to fill out the form to test the address.

    If you permit, we can fill out your form and check our logs to where it is being sent, but please do try this also in your end. To know your form's email history, you can follow this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Let us know if that works.

    Thank you.