What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account disabled due to suspected phishing

    Asked by TerryPillinger on June 29, 2015 at 09:33 AM

    All my forms have been disabled?

    can you advise why and reinstate ?


    Kind Regards


  • Profile Image
    JotForm Designer

    Answered by ibrahim on June 29, 2015 at 10:15 AM


    Your account and forms was suspended by the phishing filter because of the suspected phishing forms you have created (Account Access Form).

    Tell us if this is not the purpose of your forms by providing us more details. If you can share to us also the URL of your website where you have used the form, we will check further and see if there is any reconsideration we can do.


  • Profile Image

    Answered by TerryPillinger on June 29, 2015 at 02:23 PM

    The problem started when I added the following button to this form - see below

    <button><a target="_blank" href="https://docs.google.com/spreadsheets/d/1DodRruD5zVEwhrB3eQY0ftH6nr14ZN-OsIlHaTeN2zg/edit#gid=537117045" rel="nofollow noopener">My Boards!</a></button>


    This opens a google sheet that contains the data of boards that have been put up by various agents

    I used this method from your Forum as suggested by Jotform Team so I hope this can be resolved urgently.



  • Profile Image
    JotForm Support

    Answered by david on June 29, 2015 at 03:01 PM


    The form that our system suspended your account for was your "Account Access" form.  We do not allow for the collection of login details such as usernames, passwords or account keys.  I have reactivated your account but I was strongly suggest you remove that form.  It does not appear to be used for phishing purposes, however, our system will interpret it as such.

    Make sure you purge the form from your trash as well:


    The process to purge the form is the same as restoring it, just click on purge instead.

    If you have any further questions, let us know and we will be happy to help.