Form secure URL not working on phone?

  • BarefootBridal
    Asked on June 29, 2015 at 9:53 AM

    I'm having complaints from people saying that they are getting an "invalid url" message when they try to access the webpages that I'm giving them. When I try it on my laptop, it seems to be working fine. But, when I try it on my phone, and I do believe that they are also trying it on their phones, it is not working and it gives me an invalid url message. Please let me know how I can fix this, I do know the pages are supposed to be mobile-friendly. Thank you. 

    Page URL: https://secure.jotform.com/BarefootBridal/makepayment
  • Charlie
    Replied on June 29, 2015 at 11:35 AM

    Hi,

    Did you get the secure link of your form directly in your "Embed Form" options?

    It seems like the correct secure link is this one:

    https://secure.jotform.us/BarefootBridal/makepayment 

    Form secure URL not working on phone? Image 1 Screenshot 20

     

    You can try that link and see if it works in the mobile. I've tested the link you shared and it does show invalid URL.

    Let us know if that works.

    Thanks.