What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why doesn't the analytics feature work on my account?

    Asked by Prevennia on June 29, 2015 at 05:55 PM

    Hello, we are in the highest paid plan - why can't we see the analytics features like average time on form, etc.?




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    JotForm Support

    Answered by Mike_G on June 29, 2015 at 08:22 PM

    On MyForms page, you will be able to see Form Analytics available in each form that you have. 

    Once you've clicked Form Analytics from the drop-down you will be redirected to the Form Analytics page of that particular form.

    I hope this helps. Should you be needing any further assistance, kindly let us know and we will be glad to help you anytime. Thank you.