What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button on mobile device won't work

    Asked by naviguru on June 30, 2015 at 09:09 AM

    my jotforms has two order forms. Both submit buttons seem to be the same.

    This works fine on the desktop version.

    when I press SUBMIT from the mobile site on one of the order forms, the form does not submit and instead jumps back up to the required fields section.

    Please help as I can't change it and customers can't order.

    regards

    Travis

    Page URL:
    www.tommospies.com.au

    Mobile site mobile site submit button
  • Profile Image
    JotForm Support

    Answered by BJoanna on June 30, 2015 at 11:57 AM

    I have tested your forms on my Samsung Galaxy S4 and I was able to submit both forms. I got redirected to thank you page. Did you resolve your problem?

     

     

    Also when I inspected your website I saw that there is no required fields on your forms. 

    Did you remove required fields? On which mobile device you where not able to submit your form? 

    Looking forward to your reply. 

  • Profile Image

    Answered by naviguru on June 30, 2015 at 07:41 PM

    Thanks for having a look, I am still having trouble with the submit button on the Lunch Order form - it is not taking me to the Thankyou Page, instead going back to the start of the list (pick up location field)

    I will change the required fields (this should have been in place) and try again.

    Was trying on an iPhone 6.

    Thanks

    Travis

  • Profile Image
    JotForm Support

    Answered by Charlie on July 01, 2015 at 01:55 AM

    Hi,

    I've tested your website, and it seems like it is related on how you  embed your form in your website. 

    May we know you you built your website? Are you using a website builder tool? It seems like you wrapped the iFrame embed form in an iFrame.

     

    You could try using a different embed code, if by default your website builder wraps it in an iFrame, then you could try using the default embed code of the form instead.

     

    See if that works in the mobile device. We'll wait for your response.