Fields total calculation is not working on my forms

  • Profile Image
    nancy5800
    Asked on June 30, 2015 at 02:48 PM

    I have created two identical registration pages with a calculation of total due on each of them. Sometimes, it works and other times the "refresh" button must be pressed before the calculation works (and the form has to be totally re-filled by the user). Is there a way to ensure it works every time without having to "refresh" the page? See the link below.

  • Profile Image
    Kiran
    Answered on June 30, 2015 at 04:13 PM

    I am able to see that the calculation fields are not working on the form embedded on your webpage.

     

    However, when the form is checked by using its direct URL it seems that the calculation is working fine.

    The issue could be with the embed method used to have the form on your website which may be conflicting with other scripts on your webpage. Please try re-embedding the form using iframe method on your webpage. Please refer to the following guide that can help you in getting the iframe embed code for your JotForm.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this information helps.