Fields total calculation is not working on my forms

  • nancy5800
    Asked on June 30, 2015 at 2:48 PM

    I have created two identical registration pages with a calculation of total due on each of them. Sometimes, it works and other times the "refresh" button must be pressed before the calculation works (and the form has to be totally re-filled by the user). Is there a way to ensure it works every time without having to "refresh" the page? See the link below.

    Page URL: http://www.cordova2015.org/registration/by-credit-card
  • Kiran Support Team Lead
    Replied on June 30, 2015 at 4:13 PM

    I am able to see that the calculation fields are not working on the form embedded on your webpage.

    Fields total calculation is not working on my forms Image 1 Screenshot 30

     

    However, when the form is checked by using its direct URL it seems that the calculation is working fine.

    Fields total calculation is not working on my forms Image 2 Screenshot 41

    The issue could be with the embed method used to have the form on your website which may be conflicting with other scripts on your webpage. Please try re-embedding the form using iframe method on your webpage. Please refer to the following guide that can help you in getting the iframe embed code for your JotForm.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this information helps.