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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Fields total calculation is not working on my forms

    Asked by nancy5800 on June 30, 2015 at 02:48 PM

    I have created two identical registration pages with a calculation of total due on each of them. Sometimes, it works and other times the "refresh" button must be pressed before the calculation works (and the form has to be totally re-filled by the user). Is there a way to ensure it works every time without having to "refresh" the page? See the link below.

    Page URL:

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    JotForm Support

    Answered by Kiran on June 30, 2015 at 04:13 PM

    I am able to see that the calculation fields are not working on the form embedded on your webpage.


    However, when the form is checked by using its direct URL it seems that the calculation is working fine.

    The issue could be with the embed method used to have the form on your website which may be conflicting with other scripts on your webpage. Please try re-embedding the form using iframe method on your webpage. Please refer to the following guide that can help you in getting the iframe embed code for your JotForm.


    Hope this information helps.