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    How can I retrieve submissions sent while my account was "over quota"

    Asked by resco7 on June 30, 2015 at 10:42 PM

    My account reached its quota today at approximately 14:00 PST. I upgraded my plan from economy to professional at around 19:30 PST. I kept getting clicks and people who submitted their forms but they got the over quota message. They input their info. How cai I retrieve those leads? They were aproximately 150 forms that I'm missing. Please help. Forms ISB D1 BW77, and ISB D1 and tablet display.

    I urgently need these forms. Please help!

     

    Thank you!

    Submissions my account retrieve submissions retrieve
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    JotForm Support

    Answered by jonathan on July 01, 2015 at 02:23 AM

    I checked your PROFESSIONAL account with username resco7   and it is not in Overlimit Status. So it should not be "Over Quota" and will allow submission.

    If there was a time the account was in Overlimit Status and the form's are Over quota, there is NO submissions to retrieve. It is because there will be no ACTUAL submission that proceed when the form failed to submit due to over quota.

    I test submitted the form http://www.jotformpro.com/form/43416924420955 and successfully submitted

    Please check the form again. Let us know if the account is still on Over quota.

     

    Thanks.