Form ID did not match error when submitting over a phone

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    Asked on July 01, 2015 at 08:48 AM

    Good morning, 

    I created a simple form yesterday, tested it, all went pretty well.

    Last night, I grew the form, but still only to about 1/4 of the size I want it to eventually be.

    I am testing it this morning, and both times I submitted, there is a fail or an error. The circle on my phone spins and spins and spins and spins and the screen goes white and the form never goes through.

    Any ideas?

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    Answered on July 01, 2015 at 09:00 AM

    I actually just did it again and there is an error.


    Form ID did not mach. Form ID: Form Name: 51795154041150

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    Answered on July 01, 2015 at 09:40 AM

    I do not see anything wrong with your form. I have cloned your form and tried submitting it a couple of times, and I didn't experience any such issues.

    Can you please try clearing your browser cache, and then try submitting your form again.

    Also, do you experience the same issue on another device or another browser?

    Please let us know if the issue persists after clearing your cache, and if it is present on other devices / browsers, we will be happy to take another look.