What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can we delete data to stay with the free option?

    Asked by Heather on July 01, 2015 at 10:52 AM

     

    We received this email. Can we stay with the free service if we delete stored data, or are we required to update at this time.

    Thank you!!

    Dear GDLdesign, 

     

    You have currently reached the limits of your account. Your forms will be disabled Thursday at 12pm EST. Free accounts are limited to 100.00 MB of upload space. 

     

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    http://www.jotform.com/upgrade?username=GDLdesign

    Submissions JotForm free plan
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    JotForm Support

    Answered by Boris on July 01, 2015 at 11:35 AM

    You are not required to upgrade, you can simply delete your submissions with uploaded files to clear some of your available space.

    Please note that you can't delete just the uploaded files without deleting the entire submission in which that file was uploaded/submitted. Similarly, deleting a submission will always delete all the files that were uploaded within that submission.

    For this reason, we highly recommend that you please export your submission data first, so that you do not lose your valuable data.

    For the future, you can also integrate your forms with DropBox or Google Drive, so that copies of uploaded files are safely stored on your DropBox or Google Drive automatically. The files will only be sent from the time that the integration was set up, so setting it up now will not forward the files that have already been submitted.

    Please let us know if you need further assistance.