What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The last question on our form doesn't seem to be working.

    Asked by Joy_C on July 01, 2015 at 12:13 PM

    This is the question about the age of children. In test it won't send the answer through.

  • Profile Image
    JotForm Support

    Answered by david on July 01, 2015 at 01:39 PM


    I checked your form and I believe you are referring to the field not coming through in your notification.  It looks like the field was updated at some point but the ID for the field in the notification was not updated:

    The ID on the left is the ID in your notification and the ID on the right is the current ID of that field.

    You can add the current ID for your field by clicking on the field name from the "Form Fields" section on the right.

    If this still does not allow for the field data to come through correctly, let us know and we will be happy to have another look.