What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can I not edit any of my forms using IE7?

    Asked by mherold317 on July 02, 2015 at 01:31 AM

    I can see my forms and preview them, however whenever I click on edit form I get the workspace with a blank white screen that never loads.

    Screenshot
    internet explorer edit form
  • Profile Image
    JotForm Designer

    Answered by ibrahim on July 02, 2015 at 07:19 AM

    Hi,

    I have cleared your forms cache, please kindly check it again. Please try to also clear your browsers cache and cookies.

    Thanks.

     

     

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    Answered by mherold317 on July 02, 2015 at 01:23 PM

    I have cleared cache and cookies and still have the same issue. My question is why was everything working in IE since opening my account and then around 11:30pm last night no editing.

    Note: I have since loaded Firefox and it allows me to edit my forms. However that fact that I have to use a specific browser for your product to work is a little disappointing since IE is not like a small unknown product. I just wish I could figure out why I cannot use IE with your product.

    Thanks 

  • Profile Image
    JotForm Support

    Answered by Mike on July 02, 2015 at 02:35 PM

    The Internet Explorer 7 is about 8 years old, so unfortunately, it does not support a lot of modern web technologies. Although, our online forms should work in IE 7 too.

    We would like to suggest updating the Internet Explorer version, or using any other up to date browser to edit your forms.

    Thank you.