What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Create PDF Form is Not Working and Stuck on Waiting

    Asked by surveys504 on July 02, 2015 at 09:38 AM

    Hi,

     

    I've tried to turn a form into a PDF to allow for paper submission, but I just get a 'working' message and nothing happens. I've waited for upwards of 20 minutes.

     

    Best wishes,


    Richard

    a message and allow
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    JotForm Support

    Answered by KadeJM on July 02, 2015 at 10:09 AM

    We do apologize about this problem and thank you kindly for reporting it to us.

    I can see the issue as I too am able to replicate the problem.

     

    I've sent notice about the issue to our developers so that we can get this feature fixed asap and will let you know as soon as I know more.

  • Profile Image
    JotForm Support

    Answered by KadeJM on July 02, 2015 at 10:35 AM

    Our Developers just released a fix for this as of a few minutes ago.

    I tested this and it's working on our end again as it should.

    Can you please try and use the create pdf form option on your end again and let us know whether or not it is working for you?