Create PDF Form is Not Working and Stuck on Waiting

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    surveys504
    Asked on July 02, 2015 at 09:38 AM

    Hi,

     

    I've tried to turn a form into a PDF to allow for paper submission, but I just get a 'working' message and nothing happens. I've waited for upwards of 20 minutes.

     

    Best wishes,


    Richard

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    KadeJM
    Answered on July 02, 2015 at 10:09 AM

    We do apologize about this problem and thank you kindly for reporting it to us.

    I can see the issue as I too am able to replicate the problem.

     

    I've sent notice about the issue to our developers so that we can get this feature fixed asap and will let you know as soon as I know more.

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    KadeJM
    Answered on July 02, 2015 at 10:35 AM

    Our Developers just released a fix for this as of a few minutes ago.

    I tested this and it's working on our end again as it should.

    Can you please try and use the create pdf form option on your end again and let us know whether or not it is working for you?