Auto Responder not sending emails

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    capenexis
    Asked on July 02, 2015 at 07:33 PM

    Hi  - this is in relation to this form : http://www.jotform.com//?formID=51824611802954

     

    I'm able to submit entries and the notifier works but the auto responder is not firing off. In addition, when I try to send a test email - Also no email arrives. I've given it a few hours and still I haven't received anything. 

     

    Is there something I need to do.

  • Profile Image
    Chriistian
    Answered on July 02, 2015 at 09:25 PM

    Hi capenexis,

    Thanks for contacting us.

     

    I checked your form and I was not able to replicate the issue. Can you try creating a new Autoresponder email and see if the new Autoresponder email will work? If the issue still persists, can you also try to clear your form cache and browser cache?

     

    We will wait for your response.


    Regards.