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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not found: Why my account gets suspended repeatedly?

    Asked by dedective_conan on July 03, 2015 at 12:46 AM

    What's wrong with you
    Why always be attended to my account
    There is an error in the system you have
    The action came on my account Why
    Please open the account and not be repeated for the fourth time
    Or skip work to me by the system in order to stop the ban and Thank Me

    Page URL:
    http://form.jotform.us/form/51813909863161

    Screenshot
    my account and system open
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 03, 2015 at 07:40 AM

    Hello,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now and your form is now back online.

    I'm sorry for the trouble caused to you. 

    Thank you!

  • Profile Image

    Answered by dedective_conan on July 03, 2015 at 08:38 AM

    My account has been blocked for the fourth time in a row for unknown reasons
    That was the site where there is news of the problems I hope that he has been unjustly interdict 4 times
    And that there are problems in the system have to detect deception please ignore my system from which prohibits the pages unjustly and very wrong
    I hope you unpack the ban on my account for the fourth time and I hope that does not prohibit visits fifth
    Thank you
    ----------------------------------------------------------------------------------------------------------------In Arabic languageلقد تbr/> حظر حسابي للbr/>رة الرابعه على التوالي لاسباب br/>جهولة
    ان كان الbr/>وقع يوجد فيه br/>شاكل ارجو اخباري لانه تbr/> حظري بغير وجه حق ٤ br/>رات
    وان كان هناك br/>شاكل في النظاbr/> لديكbr/> لكشف الخداع ارجو تجاهل صفحتي br/>ن النظاbr/> الذي يحظر الصفحات بغير وجه حق وبشكل خاطئ جدا
    ارجو br/>نكbr/> فك الحظر عن حسابي للbr/>رة الرابعه وارجو ان لا يحظر br/>رة خاbr/>سه
    وشكرا

    ...
  • Profile Image

    Answered by Shadae on July 03, 2015 at 10:29 AM
    I do apologize for the issue that you have been experiencing with your account. Unfortunately one of your forms activated our phishing filter causing your account to be suspended. 
     
    I have checked your forms and they are in accordance with our terms, as such I have activated your account. I do apologize for any inconvenience caused. 
     
    To avoid further suspensions we recommend that you build your form in English and then use the Language Translator tool to set it into any other language. You can see here more details on this matter.

    Please inform us if you need further assistance.
  • Profile Image

    Answered by dedective_conan on July 03, 2015 at 10:38 AM
    I do not want to apologize to my dear brother, I did not do anything outside the law please.
    I am tired of closing my account
    And the adequacy of understanding
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 03, 2015 at 11:54 AM

    I have checked your account and your account is active. 

    To avoid further suspensions please follow instructions provided by my colleague and translate your forms.

    Feel free to contact us if you need further assistance.