Email: Showing "This message may not been sent by" warning when sender email is set to a gmail account

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    portaldidaque
    Asked on July 03, 2015 at 09:52 AM
    The client is receiving the email with a warning message:

    How do we eliminate this?

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    Chriistian
    Answered on July 03, 2015 at 10:05 AM

    Hi portaldidaque,

    Thanks for contacting us.

     

    It seems that when the Sender E-mail is set to a gmail account this warning message appears on the recipient of the email. I will escalate this issue to our development team for them to further check. For the meantime, can you try to set the Sender E-mail of your Autoresponder to noreply@jotform.com.

     

    Do let us know if you need further assistance.

     

    Regards.

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    scymanagedservices
    Answered on September 04, 2015 at 04:36 AM

    Hi JotForm Support,

    My recipients are also receiving this message as of today.  May I request for your advice please on what to do to eliminate this?  Thanks.

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    Chriistian
    Answered on September 04, 2015 at 08:04 AM

    Hi,

     

    I have moved your query to a separate thread so we can better assist you. You can check the thread here. We will attend to it as soon as possible.

     

    Regards.