What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email: Showing "This message may not been sent by" warning when sender email is set to a gmail account

    Asked by portaldidaque on July 03, 2015 at 09:52 AM
    The client is receiving the email with a warning message:

    How do we eliminate this?

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    JotForm Support

    Answered by Chriistian on July 03, 2015 at 10:05 AM

    Hi portaldidaque,

    Thanks for contacting us.

     

    It seems that when the Sender E-mail is set to a gmail account this warning message appears on the recipient of the email. I will escalate this issue to our development team for them to further check. For the meantime, can you try to set the Sender E-mail of your Autoresponder to noreply@jotform.com.

     

    Do let us know if you need further assistance.

     

    Regards.

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    Answered by scymanagedservices on September 04, 2015 at 04:36 AM

    Hi JotForm Support,

    My recipients are also receiving this message as of today.  May I request for your advice please on what to do to eliminate this?  Thanks.

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    JotForm Support

    Answered by Chriistian on September 04, 2015 at 08:04 AM

    Hi,

     

    I have moved your query to a separate thread so we can better assist you. You can check the thread here. We will attend to it as soon as possible.

     

    Regards.