What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    A few questions about using a touchscreen

    Asked by opXLdoug on July 04, 2015 at 06:47 PM

    Hi,

     

    I use an Acer R7 PC with window 8.1. In using form designer, I have to touch the screen and cannot always use my mouse to select and move elements.

     

    Also, in Visual Report Writer, if I select an empty field (no data in the database for that field) I no longer get the Move, Configure, Delete controls, just a gray tab. I am unable to delete the chart.

     

    Last, in IE 11, I cannot use Visual Report Writer, none of the charts appear, just a broken link in the window.

     

    What am I doing wrong?

     

    Doug

     

    Screenshot
    using form form designer visual report touchscreen
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    Answered by Sammy on July 05, 2015 at 04:24 AM

    Hello Doug,

    IE 11 is known to cause some issues with css/javascript on win 8.1 , could you kindly try the above in firefox or chrome.

    Regarding the issue with the visual report kindly try to clear the cache and login again, for best results i recommend you create the report using firefox.

     

    Kinld y et us know of the outcome

     

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    Answered by opXLdoug on July 06, 2015 at 11:37 AM

    Thanks! That was a fast reply. I am now using Firefox, much better!

    Doug