What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can you advise me as to where can I go to see a full list/details of what has caused me to exceed the 10GB ?

    Asked by Augustus Clarke on July 04, 2015 at 08:56 PM
    Can you advise me as to where can I go to see a full list/details of what has caused me to exceed the 10GB so I may delete any info that is not required
    to reduce the 10GB & pay for the premium service
    Regards
    Gussie Clarke
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    JotForm Support

    Answered by BDAVID on July 04, 2015 at 09:02 PM

    When you login, click on MY FORMS, select your form, and click on Submissions:

    Then you will have to review each submission, and download the file to see it's size:

    In order to free up space, you will need to delete the submission. You might like to set a upload size limit in your form for future uploads, please check this guide: http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

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    Answered by Augustus Clarke on July 05, 2015 at 02:23 PM
    New response receivedHi David,
    I have deleted all my submissions, can I now go & upgrade to the "premium plan"and my account will be fully functional again.
    Gussie Clarke
    ...
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    JotForm Support Manager

    Answered by Jeanette on July 05, 2015 at 02:50 PM

    Yes, now that you have deleted the attachments that caused the account to go overlimit now you can upgrade to Premium.

    Please be aware that a single submission with an attachment of 10 GB can exceed your limit on space. This means you can have 1 or 1000 submissions, but this does not occupy your storage limit which is totally different from the submission limit.

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    Answered by Augustus Clarke on July 05, 2015 at 02:58 PM
    New response receivedUnderstood & thanks, I will be doing the payment in a few minutes
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