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    Issue with the Wishbox Code on my website

    Asked by cookingwithus on December 01, 2011 at 01:55 PM

    Just took and had a few questions about the Wishbox Feedback button.  I had taken and gotten the piece of code and pasted it into my website builder to where it takes and appears on every page of the site. But in bothe Firefox and Google Chrome have not tried it in IE yet. But everytime I click the "Send Feedback Button" from a page on my site, it takes and shows the loading then when I scroll all the way over to the right side of the page, it shows the different options, but does not allow me to press the Send feedback. It takes and gives me a "see-through screen" but only has a Cancel Button / And am trying to figure out why it is not working if someone can give and ideas that would be appreciated like I sad I have included a few acreen shots as well. If you have any other questions please feel free to let me know. I have taken and put the link to my website below, but the piece of code is on every page of the site and does the same thing on every page. If you goto the site and try it you will see I am leaving the code in place even though it does not seem to be working, for you to see what I mean I have also attached a shot of the clear window I mentioned above. Which you will see what I mean when you visit the site to try it. Thanks again like the idea if I can get it to work with my site.

     

    Steve

    Page URL:
    http://www.cooking-with-us.com

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Mike_T on December 01, 2011 at 07:14 PM

    Hello Steve,

    Thank you for contacting us.

    Could you please re-add the Wishbox button to your site? Then, we will be able to check it from our side and proceed with the further investigation.

    We are looking forward to hearing from you.

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    Answered by cookingwithus on December 01, 2011 at 10:46 PM
    OK I took and placed the code for the Wishbox on the site as you mentioned.
    The link to my site is listed below, http://www.cooking-with-us.com will be
    looking for any feedback on this issue thanks .
    The Cooking-With-Us.Com Support Team
    Quick And Easy Supper Ideas: http://www.cooking-with-us.com
    Visit Our Mobile Site, By Taking And Clicking Here
    Get Our FREE Android App: Click Here
    Steve
    ----------------------------------------
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    JotForm Support

    Answered by Mike_T on December 02, 2011 at 05:04 PM

    We are sorry for the delay with the answer.

    I have created a ticket to our developers to see if we can help you with this. Please do not remove the Wishbox button from your site.

    We will get back to you as soon as possible.

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    Answered by cookingwithus on December 02, 2011 at 05:44 PM
    Mike,
    OK thanks will take and keep the code in place for now and watch for a
    response from you. I am guessing that you took and saw what I was referring
    to as far as how it gave the see-through window etc. Hope they can figure
    something out asap
    The Cooking-With-Us.Com Support Team
    Quick And Easy Supper Ideas: http://www.cooking-with-us.com
    Visit Our Mobile Site, By Taking And Clicking Here
    Get Our FREE Android App: Click Here
    Steve
    ----------------------------------------
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    Answered by cookingwithus on December 06, 2011 at 01:22 AM
    Mike,
    Just took and wanted to take and check to see if you had heard any more
    info about the wishbox code o my site which is listed below , and when they
    might have a solution to correct the problem of the Wishbox code not
    working correctly. I have left the code in place like you had asked if you
    can get back with me of any time frame they might have it working, thanks a
    lot. http://www.cooking-with-us.com
    The Cooking-With-Us.Com Support Team
    Quick And Easy Supper Ideas: http://www.cooking-with-us.com
    Visit Our Mobile Site, By Taking And Clicking Here
    Get Our FREE Android App: Click Here
    Steve
    ----------------------------------------
  • Profile Image
    JotForm Support

    Answered by Mike_T on December 06, 2011 at 04:47 PM

    Hello Steve,

    Let me please inform you that the issue is already assigned to one of our developers. We are also planning on implementing updated version of Wishbox in the nearest future.

    This thread will be updated once we get any more information for you.

    Thank you for your patience and cooperation with us.

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    Answered by serkan on December 27, 2011 at 03:40 AM

    I cannot re-create this issue. Are you still having problems?