- urbanwsAsked on July 06, 2015 at 08:30 PM
Please let me know what is going on with my account? I cannot have it downgraded. Let me know what is going on.
- JotForm Supportashwin_dAnswered on July 07, 2015 at 12:51 AM
I'm sorry for the trouble caused to you.
That was caused because of the PayPal subscription you cancelled on June 12 which triggered the downgrade. I have taken care of your account issues and removed the scheduled downgrade of your account.
- urbanwsAnswered on July 07, 2015 at 06:13 PMThank you for doing this. I want to be sure my billing is okay.
Appreciate the help.
- JotForm SupportjonathanAnswered on July 07, 2015 at 09:28 PM
On behalf of our colleague ashwin_d, you are quite welcome.
I also double checked the account/username urbanws and it Active and in good standings.