What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account is scheduled for downgrade on July 10, 2015?

    Asked by urbanws on July 06, 2015 at 08:30 PM

    Please let me know what is going on with my account?  I cannot have it downgraded.  Let me know what is going on.



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    JotForm Support

    Answered by ashwin_d on July 07, 2015 at 12:51 AM

    Hello Chris,

    I'm sorry for the trouble caused to you.

    That was caused because of the PayPal subscription you cancelled on June 12 which triggered the downgrade. I have taken care of your account issues and removed the scheduled downgrade of your account.

    Thank you!

  • Profile Image

    Answered by urbanws on July 07, 2015 at 06:13 PM
    Thank you for doing this. I want to be sure my billing is okay.
    Appreciate the help.
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    JotForm Support

    Answered by jonathan on July 07, 2015 at 09:28 PM

    On behalf of our colleague ashwin_d, you are quite welcome.

    I also double checked the account/username  urbanws and it Active and in good standings.