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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Fillable PDF Form: Images and other text fields are not formatted correctly

    Asked by dogwood on July 06, 2015 at 11:05 PM

    When I create a PDF, the embedded images and several of the text fields come out stretched and deformed. How can I prevent this?

    This is a re-post of a comment on How to Create a PDF Form

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    JotForm Support

    Answered by Charlie on July 07, 2015 at 02:34 AM


    Upon checking your form, could you tell us which of it you are having problems? I see you have a couple of forms that are being edited in your account. A screenshot of the problem would also help us escalate this in detail to our developers. We'll wait for your response.


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    Answered by dogwood on July 09, 2015 at 06:11 PM

    the form that i'm having problems with is "main form".


    here are a few screenshots. if you'd like, i can find somewhere to upload the entire PDF.


    i also made a copy of "main form" and removed the page breaks and buttons and images. it was also badly distorted when i output it as a PDF. i named it "Clone of Main Form for printing - do not use".


    both forms look like this when they are saved as PDF:


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    JotForm Support

    Answered by Charlie on July 10, 2015 at 02:15 AM

    Thank you for the information.

    I cloned your form and I was able to replicate the problem. I will need to escalate this to our developers to have it check and fixed. We will update you as soon as we hear any news on this.

    Apologies for the inconvenience.