What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Do widgets only work within the PRO version?

    Asked by rework on July 07, 2015 at 08:34 AM

    Hello there!

    I built a form with Jotforms and used a whole bunch of additional widgets, mostly "infinite list". Now I tried to check whether it works and got a SSL connection error on each and every one of them. Is it possible that widgets, such as infinite list, do only work via secure connection if you upgrade to PRO version? Because the none-secure form works fine.

    Thanks everyone for the help!!!



  • Profile Image

    Answered by LoveLeabhar on July 07, 2015 at 08:50 AM

    Hi Sebastian,

    I had the free version and the widgets worked just fine. I now have a paid account and they were fine until this morning. I'm seeing a similar error. I just posted a question: http://www.jotform.com/answers/604559-Error-with-Dynamic-Dropdowns-and-Configurable-List-Widgets#0

    From my understanding there is no difference or limitations in form functionality between free and paid accounts on Jotform.

    Warm wishes,


  • Profile Image

    Answered by rework on July 07, 2015 at 09:09 AM

    Thank you for your answer. So it seems as if widgets in general have a problem today. Hopefully time will solve our problems!



  • Profile Image
    JotForm Support

    Answered by TitusN on July 07, 2015 at 09:39 AM


    The problem is now resolved. 

    It was a DNS related issue, so it might take a little time to propagate. 

    Kindly check your form. 

    If you have further difficulty, please let us know