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  • Profile Image

    Blank submissions coming to my account

    Asked by tfiscus on July 07, 2015 at 10:29 AM

     

     

    They are coming in every few seconds.  So far all but three that we tested have been blank.  We don't usually get a lot of online apps.  We have gotten about 15-20 in the last year.

    can someone please look over our account to see if we are having an issue.  The IP address we have had submissions from are 24.133.189.232 on 7-1-15 and 64.254.34.216 7-1-15 and  68.103.88.132 7-6-15. 

     

    thanks for any help or suggestions you can make.  \

    I just filled out an app and submitted it.

    once we hit submit it give an error from Adobe Unable to locate the form, because the FDF lacks an /f key.  If the FDF came back as a result of a submit from PDF form, then the URL is probably missing "#FDF" at the end.

     

    ok button to close message.

    Page URL:
    http://www.tvds.org/P101%20(Application)6-4-14%20-%20Fillable.pdf

    Submissions blank account
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 07, 2015 at 11:30 AM

    I have checked your account and I noticed that you have a lot of blank form coming from same IP address. Probably one of your users submitted form multiple times without filling the form.  

    Error that you have mentioned is related to version of Adobe Acrobat Reader you are using. 

    https://forums.adobe.com/thread/792951?start=0&tstart=0

    I recommend you to try to update your version of Adobe Acrobat or contact Adobe support to see if they are more familiar with this kind of problem. Beside Adobe Acrobat Reader we can also recommend Foxit for submitting Fillable PFD form. 

    Hope this will help. Let us know if you need further assistance.