What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way to download all the photos from a form submission at one time?

    Asked by TracySanders on July 07, 2015 at 10:41 AM
    I have one question. Is there a way to download all the photos from a form submission at one time? Currently I click on each one it is then downloaded and I have to move them to a file.

    All the Best,
    Tracy
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    JotForm Support

    Answered by Kiran on July 07, 2015 at 11:07 AM

    We have a new feature added to download the attachments from the form submissions view

    You can select the number of submissions by holding Ctrl key that you want to download and click on Uploads button to download the attachments for the selected submissions. The attachments shall be downloaded into a compressed file having separate folders named by the submission ID.

    Hope this information helps!!

  • Profile Image

    Answered by TracySanders on July 07, 2015 at 11:43 AM
    There is not an uploads button on my screen??

    All the Best,
    Tracy

    Tracy Sanders RE/MAX Gateway
    Office Coordinator Training and Events
    RE/MAX Gateway
    7521 Virginia Oaks Dr
    Suite 100
    Gainesville, VA 20155
    703-754-1770
    Tracy@gateway2realestate.com
    VA Notary Public

    ...
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    JotForm Support

    Answered by Kiran on July 07, 2015 at 12:27 PM

    It may be an issue with the browser cache. Could you try logging out from your JotForm account and then clearing the browser cache by following the steps provided in the guide below to see if that helps.

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    Then try to login again and see if the button is available in the submissions view. Let us know if the issue still persists. We will be happy to look into this issue further.

    Thanks!

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    Answered by TracySanders on July 07, 2015 at 12:58 PM
    I cleared cookies and cache. When I logged back in I say podo however the upload is still not there.

    All the Best,
    Tracy

    Tracy Sanders RE/MAX Gateway
    Office Coordinator Training and Events
    RE/MAX Gateway
    7521 Virginia Oaks Dr
    Suite 100
    Gainesville, VA 20155
    703-754-1770
    Tracy@gateway2realestate.com
    VA Notary Public

    ...
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    JotForm Support

    Answered by david on July 07, 2015 at 01:42 PM

    The "Uploads" feature can be found while viewing your submissions:

    http://www.jotform.com/help/269-How-to-view-Submissions

    I checked a few times to make sure the option showed up and each time it did.  Are you not seeing the option from your submission view?

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    Answered by TracySanders on July 07, 2015 at 01:58 PM
    I am not I even tried a different browser

    All the Best,
    Tracy

    Tracy Sanders RE/MAX Gateway
    Office Coordinator Training and Events
    RE/MAX Gateway
    7521 Virginia Oaks Dr
    Suite 100
    Gainesville, VA 20155
    703-754-1770
    Tracy@gateway2realestate.com
    VA Notary Public

    ...
  • Profile Image
    JotForm Support

    Answered by david on July 07, 2015 at 02:02 PM

    Try from the submission view.  The option won't be available from the "My Forms" section.  Could you post a screen capture of what you see from the submission view?

  • Profile Image

    Answered by TracySanders on July 07, 2015 at 02:33 PM


    All the Best,
    Tracy

    Tracy Sanders RE/MAX Gateway
    Office Coordinator Training and Events
    RE/MAX Gateway
    7521 Virginia Oaks Dr
    Suite 100
    Gainesville, VA 20155
    703-754-1770
    Tracy@gateway2realestate.com
    VA Notary Public

    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on July 07, 2015 at 02:46 PM

    Hello Tracy,

    I am sorry to let you know that the images attached to the reply email cannot be posted to the forum. We request you to use the following URL and attach the screenshot using Insert Image option.

    http://www.jotform.com/answers/604672

    Please refer to this guide that can help you in attaching the images to the forum post.

    Thanks!

     

     

  • Profile Image

    Answered by TracySanders on July 08, 2015 at 02:17 PM

     

  • Profile Image

    Answered by TracySanders on July 08, 2015 at 02:18 PM

    There is an upload at the bottom of the page but, not at the top. When I try to highlight photos using ctrl nothing happens. If I click on the blue name link it automatically downloads the photo.

     

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    JotForm Support

    Answered by david on July 08, 2015 at 02:20 PM

    The uploads button is here:

    The circled button in my copy of your image is what we are referring to.

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    Answered by TracySanders on July 08, 2015 at 02:24 PM

    I held the Ctrl button the submission I want to get the photos from is highlighted. I clicked upload it spins for a long time and then I receive the error  Titled

    Download Uploads and the message is

     Downloading submissions between 0 and 1000 failed.

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    JotForm Support

    Answered by david on July 08, 2015 at 02:29 PM

    If you need to download the file attachments from a single submission, you need to download them individually.  The uploads button will download ALL the uploads for ALL the submissions for your form.  Holding control and clicking will not do anything.

    My apologies, I think we confused you and were trying to have you download all the attachments for the full form, not a single submission.  For a single submission, you will need to download each attachment individually.

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    JotForm Support

    Answered by david on July 08, 2015 at 02:31 PM

    The control click my colleague was referring to was to select multiple submissions.  For a single submission select that submission, then click the uploads button.  It should grab all the uploads for that submissions.  I just checked with your form and I was able to do so.

    My apologies for any confusion.

  • Profile Image

    Answered by TracySanders on July 08, 2015 at 02:33 PM
    Got it thanks! Might be a nice update at some point.

    All the Best,
    Tracy

    Tracy Sanders RE/MAX Gateway
    Office Coordinator Training and Events
    RE/MAX Gateway
    7521 Virginia Oaks Dr
    Suite 100
    Gainesville, VA 20155
    703-754-1770
    Tracy@gateway2realestate.com
    VA Notary Public

    ...
  • Profile Image
    JotForm Support

    Answered by david on July 08, 2015 at 02:35 PM

    Yeah, this is a brand new feature so I was confused on the usage as well.  We should indeed add a user guide.    Glad to hear you were able to get it working.  If there is anything else we can help you with, just let us know and we will be happy to do what we can.

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    Answered by TracySanders on July 08, 2015 at 03:09 PM

    I didn't get it working. I tried the instructions for a single submission but, got the same error

     

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    JotForm Support

    Answered by david on July 08, 2015 at 03:20 PM

    I just checked your account again and it seems to be working on my end.  I click on the submission, from the list, then click on the "uploads" button:

    It then shows that it is collecting the uploads:

    When it completes, I am presented with a confirmation:

    A zip file of all the uploads is downloaded:

    It should not be attempting to download 1000 submissions.

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    Answered by TracySanders on July 08, 2015 at 03:43 PM
    Not sure what I am doing wrong. The submission is highlighted in blue. I click the upload button and get the same error.

    All the Best,
    Tracy

    Tracy Sanders RE/MAX Gateway
    Office Coordinator Training and Events
    RE/MAX Gateway
    7521 Virginia Oaks Dr
    Suite 100
    Gainesville, VA 20155
    703-754-1770
    Tracy@gateway2realestate.com
    VA Notary Public

    ...
  • Profile Image
    JotForm Support

    Answered by david on July 08, 2015 at 03:49 PM

    I just checked in a few different browser and each time I was able to get things working.  Is it giving you the same error if you try another browser?  I do not receive an error no matter what I try.  If all browser has the same error, it might be a setting on the computer itself that is preventing the download.  Try a different browser and if possible try a non-work computer as well.  The feature should be working properly.