What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to save my JotForm.

    Asked by djd234 on July 07, 2015 at 04:11 PM

    I am building a form in JotForm, and all of a sudden I am not able to save anything and keep getting this error:

    "An error occured while saving your form #CaVb5fxs3BxVEbI"

    I tried reloading the browser, cleaning my browser's cache, but nothing seems to be working. Even when I try to just add one field and save it, I get the above error.

    Can someone help me get my form to work again? Thanks!

    Divya

    Page URL:
    http://www.jotform.com//?formID=51873577450160

    JotForm cache thanks all
  • Profile Image
    JotForm Support

    Answered by Kiran on July 07, 2015 at 05:27 PM

    I notice that your JotForm is having more than 1700 fields. Since it is a huge form, you must be experiencing the issue. Though JotForm supports to have any number of fields on a single form, the browser or system resources may not be sufficient to load the form that may result in freezing the browser or time out errors while submitting the form.

    We would suggest to separate the form into multiple based on the sections you have on it and redirect to next form by using Thank you page custom URL.

    I've cleared the form caches on your account from my end. Please try using a separate browser to see if that helps. If the issue still persists, we request you to split the form to multiple forms so that the forms can be loaded faster.

    Hope this information helps. Please get back to us if you need any further assistance. We will be happy to help.