What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is it that some sub account users can create other sub accounts and others can not?

    Asked by CommunityHealth on July 07, 2015 at 04:40 PM

    How come some of my subusers can't create another subuser and some can?  Ho do I convert a user from a subuser to a free account?

    subusers sub account sub account user sub user
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    Answered by Ben on July 07, 2015 at 05:27 PM

    The reason why that is so is because there are 2 types of sub account users.

    1. True Sub Account User

    2. The user utilizing Form Builder that got a shared access

    The true sub account user is an account that was created for the purpose of being a 'slave' account to some master account and working on the shared forms.

    This happens when you share the form with the email that does not have an account on the JotForm previous to the sharing.

    The second type of users are those that were already using JotForm Builder and then got an access to some account.

    They already could create forms so it is expected that they will still create their own forms and then edit the forms of the main account as well.

    Now to make the "true sub account user" account be able to share their forms and create their own forms - in their own account, all that they need to do is to go to Account -> Billing and select to switch to Free plan (under Starter).

    That is it. As soon as they do that, they are having everything available to them just as they do on the free plan.

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    Answered by dupagehealth on July 08, 2015 at 09:58 AM

    When I

    use a sub account user to upgrade to a FREE account it only gives me the Upgrade option on the left pane and requires a credit card. 

     

     

     

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    Answered by Ben on July 08, 2015 at 11:31 AM

    I have moved your request to a new thread here: http://www.jotform.com/answers/605607

    There we will be happy to assist you in setting it all up shortly.