What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Downgrade to Started Plan

    Asked by alexandrunegurici on July 08, 2015 at 11:18 AM



    A week ago I asked for a refound for this month plan - as I will be staying with a Starter plan - and I can see that it is still not changed - so can I please have a refound for the Premium account for this month - and do not charge me for the following months, as I will be just using the Started plan.

    Can you please make these changes?
    Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on July 08, 2015 at 12:44 PM

    Your account is already downgraded on June 12th, but note that our system won't automatically set back your account to Free until your payment will expire. So, that is why your account is still on the Premium Plan. 

    Your account will be set to Free on July 11th.