What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Access Denied Error on uploaded document

    Asked by CampFireINC on July 08, 2015 at 03:45 PM

    Hello!

    I'm new to JotForm...when someone fills out a form and they upload a file, should I just be able to click the link and gain access to the uploaded file? Or do I need to find it elsewhere? When I clicked the link, I got this error:

     
    AccessDenied
    Access Denied
    C3B1618DE3D2EB56
     
    sSlruOSQi+BiXpAO13SR0YXKcbPFcVEPc5s/C0xfkm1BiCuJxDLMQ21y4HhETCIA
     
     
    AccessDenied Access Denied Error
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    JotForm Support

    Answered by Mike on July 08, 2015 at 05:05 PM

    Thank you for contacting us.

    Yes, the file is supposed to be accessible when you click on the link. The Access Denied error usually means that file was not properly uploaded (might be related to unstable internet connection on the end user side, browser error or some other reason).

    If this is happening constantly, please provide us with the form name in question so we will try to investigate it further.