Access Denied Error on uploaded document

  • Profile Image
    CampFireINC
    Asked on July 08, 2015 at 03:45 PM

    Hello!

    I'm new to JotForm...when someone fills out a form and they upload a file, should I just be able to click the link and gain access to the uploaded file? Or do I need to find it elsewhere? When I clicked the link, I got this error:

     
    AccessDenied
    Access Denied
    C3B1618DE3D2EB56
     
    sSlruOSQi+BiXpAO13SR0YXKcbPFcVEPc5s/C0xfkm1BiCuJxDLMQ21y4HhETCIA
     
     
  • Profile Image
    Mike
    Answered on July 08, 2015 at 05:05 PM

    Thank you for contacting us.

    Yes, the file is supposed to be accessible when you click on the link. The Access Denied error usually means that file was not properly uploaded (might be related to unstable internet connection on the end user side, browser error or some other reason).

    If this is happening constantly, please provide us with the form name in question so we will try to investigate it further.