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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to include the form submitters email address in the notification email to me. Can this be done?

    Asked by marketing905 on July 09, 2015 at 04:46 AM

    Hello, I have looked at your setting up email notifications link but am still confused?! I used to have it set up like this with Forms Central. Please help. Thanks.

    in the notification email in email TO
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    Answered by Sammy on July 09, 2015 at 06:15 AM

    You can include by selecting the email field in the email notification template, make sure you have an email field in you form that collects the email address.

    By default it should be added automatically, but just in case you can do it manually.

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    Answered by marketing905 on July 09, 2015 at 10:15 AM

    Hello Sammy, for some reason i cant get the box up that you show? Which is typical! I don't want the clients email address in the subject line though. I would like it to automatically put this into the 'from' field so when it arrives I know who's filled the form in without opening the email. Is this possible please?

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    JotForm Support

    Answered by Kiran on July 09, 2015 at 01:03 PM

    I understand that you want to include the client's email in the from field of your email. Though it is not possible using the direct method, it may be achieved by including the email address in the senders name field by duplicating the email field on the same form. 

    Please follow the steps below :

    1. Add a new text box field below the email address field and hide the field. To hide the field, right-click on it and select Hide field from the quick menu.

    2. Now, add a new condition as mentioned below in the screenshot to copy the content of the email field to the new text box field. 

    This condition helps in changing the value in the text box each time the email address on the form is changed.

    3. Now, click on Finish button on the Conditions wizard0

    4. Click on Emails button and select Notification

    5. Click on Reply-To and Recipient Settings

    6. Select the field Sender Email address in Sender Name field

    7. Click on Finish

    9. Save your JotForm.

    When you receive the notification email, you'ld be seeing the email address as the sender's name

    I've cloned your JotForm to my account and have tried these changes.

    http://www.jotformpro.com/form/51895430700958

    You may clone this JotForm to your account to see how it works.

    Hope this information helps. Please get back to us if you need any further assistance. We will be happy to help.