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    Email responses not being received form form submissions

    Asked by devlingym on July 09, 2015 at 11:32 AM

    Mac

    OS10

    devlingym

    Page URL:
    devlingymnastics.com

    Submissions responses email being received
  • Profile Image
    JotForm Support

    Answered by Welvin on July 09, 2015 at 01:37 PM

    There are failed logs for your current email address. The others are going fine without any issues. Here's how you can your email history:

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Did you manage to fix this by removing your email address from the bounce list? Anyways, this guide should help you more on how to prevent this problem from happening again:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    We recommend doing the whitelisting method. If whitelisting is not possible, setting up an SMTP for your forms is the best way.

    Let us know if you need further assistance.

    Thanks