What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email responses not being received form form submissions

    Asked by devlingym on July 09, 2015 at 11:32 AM




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    JotForm Support

    Answered by Welvin on July 09, 2015 at 01:37 PM

    There are failed logs for your current email address. The others are going fine without any issues. Here's how you can your email history:


    Did you manage to fix this by removing your email address from the bounce list? Anyways, this guide should help you more on how to prevent this problem from happening again:


    We recommend doing the whitelisting method. If whitelisting is not possible, setting up an SMTP for your forms is the best way.

    Let us know if you need further assistance.