What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form has other boxes, etc. that is mysteriously showing up when previewing and saving as a .PDF, please help!!!

    Asked by schenika on July 09, 2015 at 03:21 PM
  • Profile Image

    Answered by Sammy on July 09, 2015 at 04:17 PM

    I have checked you account and it does not have any forms listed.

    Could kindly provide the link to the form in question, I have also cleared your account cache, try and regenerate the PDF to see if this has resolved the issue.

  • Profile Image

    Answered by schenika on July 09, 2015 at 04:34 PM


    The first form entitled “Academic Program (AP) / Financial Administration Enhancement (FA)……when I view it, it doesn’t show all the headers, under the focus area, there is an extra box named “other” that I DID NOT put there.  There is an extra line under the comments box.  Also, the acknowledgement box doesn’t show the information I typed in it.  Please help!!


  • Profile Image

    Answered by schenika on July 09, 2015 at 05:55 PM

    The form I have created, when turned into a fillable form, contains what I am calling visual "artifacts." They are behind and below the fillable areas, duplicating the fillable areas. 

    The text areas that I am using as headings also do not show up, or only partially.

    Is there something about the way I have the form formatted that is causing this to happen?  Please help!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 10, 2015 at 12:49 AM

    Hello schenika,

    I'm sorry for the trouble caused to you. 

    I did download the PDF version of your form and I am unable to replicate the issue you are having. PDF form does display correctly without any problem. Please check the screenshot below:


    I would suggest you to please download your PDF form again and see if the issue persists. You may also like to share a screenshot of the PDF form and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    Thank you!