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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    [Drawing Captcha] Required validation warning upon submission

    Asked by ctphoto on July 09, 2015 at 03:41 PM

    This just started happening, was working fine.

    I have any "required" fields filled and the Captcha completed but still get error of "There are errors on the form. Please fix them before continuing"

    Page URL:
    http://stillrivereditions.com/paper_samples_request.html

    errors on submit Drawing Captcha validation error
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    JotForm Support

    Answered by Mike on July 09, 2015 at 05:04 PM

    The form submissions are seems to be still accepted, but I do see the validation error caused by the Drawing Captcha widget. 

    A bug report has been attached to this thread and forwarded to our next level support.

    We will get back to you as soon as we have any updates.

  • Profile Image

    Answered by ctphoto on July 13, 2015 at 08:57 AM

    Any updates yet?

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    JotForm Support

    Answered by Charlie on July 13, 2015 at 09:57 AM

    Upon checking the report ticket I see that it is still marked as "opened" and has labeled priority "Important". Unfortunately, it seems like it is still being investigated and a fixed has not yet been implemented. 

    We will update you as soon as we hear any news on this, unfortunately, I'm unable to give an expected date or time frame for this as this is handled by a different team, but rest assure that someone is already looking on to this.

    Thank you for understanding.

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    Answered by ctphoto on August 14, 2015 at 06:36 PM

    Any updates yet? Its been a month.

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    JotForm Support

    Answered by Boris on August 14, 2015 at 08:40 PM

    Our developers are still looking into the issue. For what its worth, I couldn't consistently reproduce the issue on my test form:

    http://form.jotformpro.com/form/52257898113967

    Sometimes, the error was displayed only for a fraction of a second, and the submission still completes if the Drawing Captcha field is correctly filled. If it is not filled correctly, the submission is prevented, as expected.

    Other times, when all fields are filled in correctly, I did not even see the error appearing.

    We will let you know when our developers fix the issue with the error erroneously appearing briefly when the widget has been filled in correctly. Thank you for your patience and understanding.