What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Received blank forms, even though we have required fields

    Asked by buddharide on July 09, 2015 at 11:44 PM

    Aloha!

     

    Love Jotform, what a great service. Today we received two blank forms in our email (only one was under my account, another under a colleague. It was for the Free Design Popup. I've tested the form, and you cannot submit it without entering data in the fields.

    When I log into Jotform, it shows that there was a submission for today, but it does not show. So what's going on?

     

    Thank you,
    Adam Hegi

    Primal Media

    Page URL:
    http://www.myhomeus.com/company-profile.php

    blank forms JotForm love my account
  • Profile Image

    Answered by bbrett on July 10, 2015 at 06:20 AM

    While I can't help (apologies), I am also having this problem where blank (or part-blank) forms populate our email inbox but there is no evidence of them in the jotform submission table.

    I have also posted my query on another thread where he was maybe having a different problem:
    http://www.jotform.com/answers/526034-I-am-receiving-emails-with-partially-filled-out-forms

     
    FOR JOTFORM
    Example that came in to my email but nowhere to be found in submissions:

    Submission ID 312081215802443833
    Submission Date 07-07-2015 13:26:55

     

    Thanks so much, Becca

     

  • Profile Image
    JotForm Support

    Answered by Charlie on July 10, 2015 at 10:56 AM

    Hi Adam,

    I've checked your account and the form, but it seems like you have already deleted the blank submissions? Or are you referring to the email notifications being blank?

    JotForm has 2 methods to check and prevent blank submissions.

    First is using Javascript to check if the fields are empty when the submit button is clicked. It shows you the error message on the form itself:

     

    If for some reason the Javascript failed, which is unlikely, the back end code which runs on PHP will check for the required fields, it will show in a different page when you click the submit button. Here's how it should look like when that happens:

     

    May I know if you have originally set the "Thank You" page to our default ones? Instead of using the custom URL?

    It's possible that your users are reloading the "Thank You" page which in return resubmits the form without values. 

    If you are still receiving blank submissions, we can try to investigate it further by getting the user's browser information, you can check this guide: https://www.jotform.com/help/234-How-to-Catch-User-s-Browser-Info. We can then find a common denominator to which users you are getting blank submissions, let's say all the blank submissions came from users who filled out your form using an iPad.

    That will help us find the cause of the problem. Please do not delete the blank submissions so that we can check it also.

  • Profile Image
    JotForm Support

    Answered by Charlie on July 10, 2015 at 10:58 AM

    @bbrett

    I see that my colleague has already opened a separate thread for your concern, please refer to this link instead: http://www.jotform.com/answers/607501. We will address it accordingly.

    Thank you for understanding.

  • Profile Image

    Answered by buddharide on July 10, 2015 at 04:01 PM

    That's just the thing, we did not Delete the Blank Submission. It indicates there was a form today, and we received the blank email, but there was no data when I logged onto the site.

    Also, we never used a default Thank You page. Our submissions go directly to http://www.myhomeus.com/thank-you-free-design.php, and refreshing that page does not cause a blank form to be sent.

    We received 2 blank submissions yesterday, one on my account, another on a colleagues. 

    I'm not sure why I was directed to the other link by Charlie, their problem appears to be different then mine.

    Thank you,
    Adam

     

     

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 10, 2015 at 06:51 PM

    @buddharide, you haven't been redirected to another thread, my colleague Charlie was redirecting the other user who replied on this thread, because he was having a very similar issue with his form.

    Regarding to your issue, since we haven't been able to get a submission ID, or browser info, we would like you to inform us if this happens again, and also provide us the information you can gather, since the required validation is working just fine now, and we do not have a way to replicate the issue and find the proper solution.

    It might haven a temporary glitch, please update us if this happens again, we will be glad to assist you.