What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Create PDF form: missing images and input field placeholders

    Asked by cmhabc on July 10, 2015 at 04:14 AM

    I have tried your pdf creator and the create pdf within the form properties but neither way will save the forms background or images.

    the form should look like this http://form.jotformeu.com/form/51881751028356

    but actually looks like this

  • Profile Image

    Answered by Boris on July 10, 2015 at 10:11 AM

    I can confirm this happening on a cloned version of your form. This is how the online form looks:

    The generated PDF is missing the image at the top, and is missing labels for input fields where you are using placeholders on the online form:

    I have raised these issues to our developers, so that they can take a look at what can be done on our end to possibly fix this and make your PDF form looking more like the online form. We will let you know through this thread if we have any updates for you regarding this issue. Thank you.