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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    International Telephone Picker widget and Apple devices

    Asked by workgoyal on July 10, 2015 at 05:42 AM

    The International Telephone picker widgets is not compatible with apple devices.

     

    Please suggest what to do?

    Srinivas

    Page URL:
    http://goyalco.com/campaigns/feedback-alanoville/form-alanoville.html

    telephone devices Apple Devices
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    JotForm Support

    Answered by Boris on July 10, 2015 at 10:28 AM

    According to my testing, our International_Telephone_Picker widget seems to be compatible with Apple devices.

    Here is a screenshot of this widget on iPad Air:

    And here is from iPhone 6 Plus:

    This is how your website should appear on iPhone 6 Plus:

    It seems that the widget is functioning properly. Can you please let us know how it is failing for you, as well as possibly a screenshot of the issue. I would also advise you to please try on another device, it may be a problem with a particular Apple device you are testing on. Clearing the browser cache on your device might help.

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    Answered by workgoyal on July 11, 2015 at 12:15 AM

    Hi,

     

    Thanks for the response, this is how its looking, please suggest what to do, the phone number details are not there

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    JotForm Support

    Answered by Welvin on July 11, 2015 at 05:53 AM

    Please try re-embedding your form again. If the widget is still not working properly, try our iframe embed method: 

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    You are currently using our source codes method and iframe is best to use.

    Thanks

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    Answered by workgoyal on July 11, 2015 at 07:03 AM

    After iframe Its still the same, also the logo is also not coming.

    Please help

     

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    JotForm Support

    Answered by Jan on July 11, 2015 at 08:34 AM

    I checked the direct form (http://www.jotform.com/form/51883833590464) in an iPad mini and the widget is showing and working properly. I got the same screenshot as Boris.

    I can see that the issue only appears when the form is embedded on your webpage. I understand that you already tried re-embedding the form using the Iframe method. However, we need to investigate the webpage where the form is embedded.

    I tried this link that you shared (http://goyalco.com/campaigns/feedback-alanoville/form-alanoville.html) but I did not see the form there. Can you please share the link of the webpage where the form is embedded?

    Thank you.

     

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    Answered by workgoyal on July 11, 2015 at 08:43 AM
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    JotForm Support

    Answered by Jan on July 11, 2015 at 10:06 AM

    I checked that webpage on the iPad mini, I can see that the widget is working properly. It is possible that the issue is within your browser, network or device. Please try the following:

    1. Restart or power cycle the device.

    2. Clear your browser cache or clear information.

    3. Allow Javascript in Safari.

    4. Try connecting to a wifi network and not on a mobile data.

    Hope this helps. Thank you.

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    Answered by workgoyal on July 20, 2015 at 01:03 AM

    Hi,

     

    Is there any internet bandwidth required.

     

    We have tried across different I pads, wonder its appearing the same.

     

    When I remove the telephone picker widget, form works fine.

    Let me know what to do.

     

    Srinivas

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    JotForm Support

    Answered by Welvin on July 20, 2015 at 02:29 AM

    Hi Srinivas,

    I don't think so. I'm sure an MB is enough to load the form and the widget flags. I think we need to know the logs in your browser. 

    If you are using MAC, please download this app: https://developer.apple.com/xcode/ to view the logs from your iPad. If you are using a PC, please download this app: http://download.cnet.com/iTools/3000-18546_4-75629761.html

    Also, were you able to see the flags using Android device? Or, a PC or Mac? Let us know.

    For now, I think the best way would be to change the widget to our Phone Number field and let your users fill the country codes.

    Thanks