International Telephone Picker widget and Apple devices

The International Telephone picker widgets is not compatible with apple devices.

Please suggest what to do?

Srinivas

According to my testing, our International_Telephone_Picker widget seems to be compatible with Apple devices.

Here is a screenshot of this widget on iPad Air:

And here is from iPhone 6 Plus:

This is how your website should appear on iPhone 6 Plus:

It seems that the widget is functioning properly. Can you please let us know how it is failing for you, as well as possibly a screenshot of the issue. I would also advise you to please try on another device, it may be a problem with a particular Apple device you are testing on. Clearing the browser cache on your device might help.

Hi,

Thanks for the response, this is how its looking, please suggest what to do, the phone number details are not there

Please try re-embedding your form again. If the widget is still not working properly, try our iframe embed method: 

http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

You are currently using our source codes method and iframe is best to use.

Thanks

After iframe Its still the same, also the logo is also not coming.

Please help

I checked the direct form (http://www.jotform.com/form/51883833590464) in an iPad mini and the widget is showing and working properly. I got the same screenshot as Boris.

I can see that the issue only appears when the form is embedded on your webpage. I understand that you already tried re-embedding the form using the Iframe method. However, we need to investigate the webpage where the form is embedded.

I tried this link that you shared (http://goyalco.com/campaigns/feedback-alanoville/form-alanoville.html) but I did not see the form there. Can you please share the link of the webpage where the form is embedded?

Thank you.

You can find it here

http://goyalco.com/campaigns/feedback/alanoville/form.html

Srinivas

I checked that webpage on the iPad mini, I can see that the widget is working properly. It is possible that the issue is within your browser, network or device. Please try the following:

1. Restart or power cycle the device.

2. Clear your browser cache or clear information.

3. Allow Javascript in Safari.

4. Try connecting to a wifi network and not on a mobile data.

Hope this helps. Thank you.

Hi,

Is there any internet bandwidth required.

We have tried across different I pads, wonder its appearing the same.

When I remove the telephone picker widget, form works fine.

Let me know what to do.

Srinivas

Hi Srinivas,

I don't think so. I'm sure an MB is enough to load the form and the widget flags. I think we need to know the logs in your browser. 

If you are using MAC, please download this app: https://developer.apple.com/xcode/ to view the logs from your iPad. If you are using a PC, please download this app: http://download.cnet.com/iTools/3000-18546_4-75629761.html. 

Also, were you able to see the flags using Android device? Or, a PC or Mac? Let us know.

For now, I think the best way would be to change the widget to our Phone Number field and let your users fill the country codes.

Thanks