International Telephone Picker widget and Apple devices

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    workgoyal
    Asked on July 10, 2015 at 05:42 AM

    The International Telephone picker widgets is not compatible with apple devices.

     

    Please suggest what to do?

    Srinivas

  • Profile Image
    Boris
    Answered on July 10, 2015 at 10:28 AM

    According to my testing, our International_Telephone_Picker widget seems to be compatible with Apple devices.

    Here is a screenshot of this widget on iPad Air:

    And here is from iPhone 6 Plus:

    This is how your website should appear on iPhone 6 Plus:

    It seems that the widget is functioning properly. Can you please let us know how it is failing for you, as well as possibly a screenshot of the issue. I would also advise you to please try on another device, it may be a problem with a particular Apple device you are testing on. Clearing the browser cache on your device might help.

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    workgoyal
    Answered on July 11, 2015 at 12:15 AM

    Hi,

     

    Thanks for the response, this is how its looking, please suggest what to do, the phone number details are not there

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    Welvin
    Answered on July 11, 2015 at 05:53 AM

    Please try re-embedding your form again. If the widget is still not working properly, try our iframe embed method: 

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    You are currently using our source codes method and iframe is best to use.

    Thanks

  • Profile Image
    workgoyal
    Answered on July 11, 2015 at 07:03 AM

    After iframe Its still the same, also the logo is also not coming.

    Please help

     

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    Jan
    Answered on July 11, 2015 at 08:34 AM

    I checked the direct form (http://www.jotform.com/form/51883833590464) in an iPad mini and the widget is showing and working properly. I got the same screenshot as Boris.

    I can see that the issue only appears when the form is embedded on your webpage. I understand that you already tried re-embedding the form using the Iframe method. However, we need to investigate the webpage where the form is embedded.

    I tried this link that you shared (http://goyalco.com/campaigns/feedback-alanoville/form-alanoville.html) but I did not see the form there. Can you please share the link of the webpage where the form is embedded?

    Thank you.

     

  • Profile Image
    workgoyal
    Answered on July 11, 2015 at 08:43 AM
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    Jan
    Answered on July 11, 2015 at 10:06 AM

    I checked that webpage on the iPad mini, I can see that the widget is working properly. It is possible that the issue is within your browser, network or device. Please try the following:

    1. Restart or power cycle the device.

    2. Clear your browser cache or clear information.

    3. Allow Javascript in Safari.

    4. Try connecting to a wifi network and not on a mobile data.

    Hope this helps. Thank you.

  • Profile Image
    workgoyal
    Answered on July 20, 2015 at 01:03 AM

    Hi,

     

    Is there any internet bandwidth required.

     

    We have tried across different I pads, wonder its appearing the same.

     

    When I remove the telephone picker widget, form works fine.

    Let me know what to do.

     

    Srinivas

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    Welvin
    Answered on July 20, 2015 at 02:29 AM

    Hi Srinivas,

    I don't think so. I'm sure an MB is enough to load the form and the widget flags. I think we need to know the logs in your browser. 

    If you are using MAC, please download this app: https://developer.apple.com/xcode/ to view the logs from your iPad. If you are using a PC, please download this app: http://download.cnet.com/iTools/3000-18546_4-75629761.html

    Also, were you able to see the flags using Android device? Or, a PC or Mac? Let us know.

    For now, I think the best way would be to change the widget to our Phone Number field and let your users fill the country codes.

    Thanks