What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Incomplete payments. I clicked the 'complete payment' button a few times recently thinking this would put payments through. how do I find these?

    Asked by grasbyartstudio on July 10, 2015 at 08:24 AM
    incomplete payments
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    JotForm Support

    Answered by Boris on July 10, 2015 at 11:24 AM

    Clicking on the Complete Submission button does not process the payment. Please check our Paypal-Incomplete-Payments-FAQ for more details on what Incomplete Payments are, and how to properly allow your submissions to complete.

    In short, you will need to log into your PayPal account and enable your Instant Payment Notification (IPN) setting. (How-to-Enable-IPN-for-Paypal)

    The submissions for which you have clicked on the Complete Submissions have simply moved from the Incomplete Payments section to the general part of your Submissions page, where all your other submissions are on that page.

    I hope this helps.

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    Answered by grasbyartstudio on July 10, 2015 at 12:58 PM
    How do I differentiate them from the paid ones?
    Teresa
    On Friday, July 10, 2015, JotForm Support Forum <
    noreply@jotform.com> wrote:
    ...
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    JotForm Support

    Answered by Kiran on July 10, 2015 at 02:34 PM

    For the paid submissions, you should see the Payer info captured from PayPal as below :

    For the submissions completed from Incomplete Payments, it should show only the product selected. But not the payment information.

    Please refer to the following guide with PayPal incomplete payments FAQs that can help you with understanding more about it.

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Thanks!!