Incomplete payments. I clicked the 'complete payment' button a few times recently thinking this would put payments through. how do I find these?

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    grasbyartstudio
    Asked on July 10, 2015 at 08:24 AM
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    Boris
    Answered on July 10, 2015 at 11:24 AM

    Clicking on the Complete Submission button does not process the payment. Please check our Paypal-Incomplete-Payments-FAQ for more details on what Incomplete Payments are, and how to properly allow your submissions to complete.

    In short, you will need to log into your PayPal account and enable your Instant Payment Notification (IPN) setting. (How-to-Enable-IPN-for-Paypal)

    The submissions for which you have clicked on the Complete Submissions have simply moved from the Incomplete Payments section to the general part of your Submissions page, where all your other submissions are on that page.

    I hope this helps.

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    grasbyartstudio
    Answered on July 10, 2015 at 12:58 PM
    How do I differentiate them from the paid ones?
    Teresa
    On Friday, July 10, 2015, JotForm Support Forum <
    noreply@jotform.com> wrote:
    ...
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    Kiran
    Answered on July 10, 2015 at 02:34 PM

    For the paid submissions, you should see the Payer info captured from PayPal as below :

    For the submissions completed from Incomplete Payments, it should show only the product selected. But not the payment information.

    Please refer to the following guide with PayPal incomplete payments FAQs that can help you with understanding more about it.

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Thanks!!