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    My form is not preferenced as a secure form BUT

    Asked by RaymR on July 11, 2015 at 02:28 AM

    You send me messages saying that it is, that I will run out and I should upgrade


    Could you please sort this out?





    Page URL:

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    JotForm Support

    Answered by Welvin on July 11, 2015 at 06:21 AM

    Hi Raym,

    It's impossible for the form to use up your SSL limit without it submitting through our Secure URL. The form is embedded using the non-secure URL from the given page. Did you embed this form somewhere else? If so, please share us the link(s) so we can check.


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    JotForm Support

    Answered by Mike_G on July 11, 2015 at 09:43 PM
    Answered by RaymR


    This is the only place this form is embedded.


    When I originally set the form up it was not clear that that selecting the secure option would limit my entire number of responses, but I changed it after the first warning - which keeps repeating

    If that is the only place you have embedded your Form then it should be good. I have checked your website and how your form was embedded also. And like what my colleague, Welvin, have mentioned, it is not possible for your form to use up your SSL submission limit without it being submitted through the Secure URL. Thank you.

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    Answered by RaymR on July 16, 2015 at 08:47 AM

    So what do I do when this happens NOW?

    I cannot attach a screenshot but I have just received an email telling me I have filled my SSL quata and I should upgrade my account - AGAIN!

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    JotForm Support

    Answered by Welvin on July 16, 2015 at 10:16 AM

    I have just cleared your forms cache and I would suggest re-embedding the form again. This time, use our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    I reset your SSL counter to zero. I will monitor this and let you know.


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    Answered by RaymR on July 16, 2015 at 06:34 PM

    Thank you!

    I have done this and will let you know if there are any more challenges