Unable to fill-up fields on forms using iPhone5.

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    nettycr
    Asked on July 12, 2015 at 10:14 AM

    HI there I have a user trying to fill out a form on iPhone 5 but it doesn't allow any filling of the fields. Works perfectly on iPhone6 

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    Mike_G
    Answered on July 12, 2015 at 10:40 AM

    I assume you are referring to this form: http://www.jotformeu.com/form/51892679751370

    I'm sorry for the inconvenience. I just would like to make some clarifications:

    Is your form embedded on a website? If it is, which Form embed code did you use?

    Is it not working on a particular iPhone5 only? Or have you tried using a different iPhone5? If yes, is it also not working?

    I don't have an iPhone5 device available, right now, to test your form. I have tested it using Browserstack and it seems to be working fine with an iPhone5 simulator.

    I have cloned your form and found out that your form is set to be Mobile Responsive under Designer. Could you also try to set it to become Responsive Form using instruction shown on the image below:

    How-to-make-forms-Mobile-Responsive

    I hope this helps. If not, please do get back to us and we will be glad to help you further. We will wait for your response. Thank you.

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    nettycr
    Answered on July 12, 2015 at 11:23 AM
    will do and let you know. many thanks again for your fast response.
    Sent from my iPhone 6
    ...
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    Mike_G
    Answered on July 12, 2015 at 12:17 PM

    Great! Feel free to let us know of the result any time. Thank you. 

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    nettycr
    Answered on July 12, 2015 at 05:33 PM
    Hi there set to resppnsibe but the user is still having problems so any other suggestions appreciated.
    Sent from my iPhone 6
    ...
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    nettycr
    Answered on July 12, 2015 at 06:28 PM
    managed to sort it by chamging the form from secure to non secure👍
    Sent from my iPhone 6
    ...
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    jonathan
    Answered on July 12, 2015 at 06:29 PM

    Thank you for letting us know all is good now.

    Contact us anytime should you require further assistance.

     

    Cheers