Secure Submissions are not coming through.

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    bbbrothers
    Asked on December 04, 2011 at 12:56 AM

    I AM SUBMITTED MY FORM AND UPDATED ON MY BLOG BUT I AM NOT GETTING NOTIFICATIONS TO MY EMAIL ADDRESS WHY? PLEASE TELL ME THE PROBLEM SO I CAN UPDATE MY FORM

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    idarktech
    Answered on December 04, 2011 at 01:37 AM

    Hi,

    I see that you are using secure form in your website. Could you please change your Sender  Email to noreply@jotform.com? To do that please follow the guide below:

     1. While on your form, Click Setup & Embed then Email Alerts

    2. Open each Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to noreply@jotform.com, just like below:

     

    Please recheck your form after that. Also, ensure that noreply@jotform.com is in your trusted senders list. 

     Please let us know if the problem still persist, so we can give you further assistance. Thank you!