What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Secure Submissions are not coming through.

    Asked by bbbrothers on December 04, 2011 at 12:56 AM

    I AM SUBMITTED MY FORM AND UPDATED ON MY BLOG BUT I AM NOT GETTING NOTIFICATIONS TO MY EMAIL ADDRESS WHY? PLEASE TELL ME THE PROBLEM SO I CAN UPDATE MY FORM

    Page URL:
    http://ptcinfoshare.blogspot.com/2011/07/be-active-get-paid-with-elite<br/>-ptc-sites.html

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    JotForm Support

    Answered by idarktech on December 04, 2011 at 01:37 AM

    Hi,

    I see that you are using secure form in your website. Could you please change your Sender  Email to noreply@jotform.com? To do that please follow the guide below:

     1. While on your form, Click Setup & Embed then Email Alerts

    2. Open each Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to noreply@jotform.com, just like below:

     

    Please recheck your form after that. Also, ensure that noreply@jotform.com is in your trusted senders list. 

     Please let us know if the problem still persist, so we can give you further assistance. Thank you!