Why don't I receive submissions by e-mail anymore ?

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    AnneRaisonnier
    Asked on July 13, 2015 at 10:12 AM

    I used to receive submissions by e-mail, but recently I noticed I don't receive them anymore. I checked the "e-mail"    button on the "edit" page, it seemed fine, I asked for a test and received the test instantly, but I haven't received the real submissions. Could you please help me ?

    Thanks. Regards,

    Anne Raisonnier

  • Profile Image
    david
    Answered on July 13, 2015 at 11:34 AM

    Hi,

    I checked your email notifications for the form embedded to your page and the first email notification will only be sent if the "Nom" field is filled.  This is due to the condition you have applied to the notification.  Since this field is not required, that notification will not be sent if the field is not filled.

    Your second notification is missing a sender email:

    Change the sender email to "noreply@jotform.com" and your second notification should be sent each time the form is submitted.

    If this still does not allow for your notification to come through, let us know and we will be happy to help.

  • Profile Image
    AnneRaisonnier
    Answered on July 13, 2015 at 12:18 PM
    Thank you David,
    I added a sender e-mail according to your instructions and filled the form as a test from my own computer and it seems to work.
    Regards,
    Anne
    T Di Bi - Anne Raisonnier
    31 rue d'Ivry 31500 Toulouse
    05 61 80 85 11 - 07 81 28 46 43
    http://www.yogavedanta.fr
    --------------------------------------------
    En date de: Lun 13.7.15, JotForm Support Forum a rit:
    Objet: Re: Why don't I receive submissions by e-mail anymore ?
    anne.raisonnier@yahoo.fr
    Date: Lundi 13 juillet 2015, 17h29





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    A new response has been received:






    Answered by

    david



    Hi,
    I checked your email notifications for the form embedded
    to your page and the first email notification will only be
    sent if the "Nom" field is filled. This is due
    to the condition you have applied to the notification.
    Since this field is not required, that notification will not
    be sent if the field is not filled.
    Your second notification is missing a sender email:

    Change the sender email to
    "noreply@jotform.com" and your second notification
    should be sent each time the form is submitted.
    If this still does not allow for your notification to
    come through, let us know and we will be happy to help.




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  • Profile Image
    david
    Answered on July 13, 2015 at 12:30 PM

    Glad to hear things appear to be working again.  If you have any further questions, let us know and we will be happy to help.