What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Reply to submissions limit reached?

    Asked by anyjenny on July 13, 2015 at 01:06 PM

    I cannot find the infomation relating to replying to submission forms and there limits for a free user

  • Profile Image
    JotForm Developer

    Answered by deniz on July 13, 2015 at 01:48 PM


    We have hourly limits on the number of submissions replies or forwarding. Currently, free users are limited up to 2 submissions replies/forward per hour. We had to do this because spammer abused this feature to send spam using our servers. 


    The limits are higher for Premium/Professional users. So, if you really need this feature, you should probably consider to upgrade your account. 



  • Profile Image

    Answered by anyjenny on July 13, 2015 at 04:36 PM

    Hi -Thanks for taking the time to reply to my question.

    Yes 2 replies per hour is very low and I have not been able to send any since I asked the question.

    It would be good if JotForm had a kind of pay as you go plan - as we would only need such a feature once or twice a year for a relatively small number of submission, rather than signing up all year round. Do you have any plans to do that?



  • Profile Image
    JotForm Support

    Answered by BDAVID on July 13, 2015 at 05:42 PM

    You do not need to upgrade to a yearly subscription, you can go monthly, please check this guide: http://www.jotform.com/help/331-How-to-upgrade-my-account

    You can cancel the subscription any time or contact us to cancel it. If you need anything else, please open a new thread, we will be glad to assist you.