What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to change the Email text size?

    Asked by labman3 on July 13, 2015 at 04:11 PM

    I changed the text size on the notification email but when I test, the font remains the same.


  • Profile Image
    JotForm Support

    Answered by BDAVID on July 13, 2015 at 05:33 PM

    Make sure you click finish and then save the changes as shown in the animated image bellow:

    That will be reflected in your notifications:

    Let us know what happens, we will be glad to assist you.

  • Profile Image

    Answered by labman3 on July 13, 2015 at 07:39 PM

    Thank you for the information, however, the actual email received still shows original font.

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 14, 2015 at 01:15 AM


    It could be your email client that changes the font style. Some email clients does not support custom fonts. There are others that do support it that's why it changes depending on the email client your are using.

    I am using Mail Bird client and this is how it appears on my end. As you can see, Calibri font isn't supported.

    However, when I view the same email on Gmail through web, this is how it looks.

    I would suggest to use common fonts like Arial or Tahoma. Most email clients supports this.