- exchangepressAsked on July 13, 2015 at 06:21 PM
I have a form set up with both Google Drive and Dropbox integrations. As far as I can tell, they are set up correctly (see screenshots below). The folder is created and the PDF of the application appears in the file, but sometimes the uploaded files don't transfer. It will work for a bit and then stop for some unknown reason and the only way I know is if I go into each individual folder.
This is incredibly frustrating since this feature was one of the main reasons we chose to use JotForm. Without the files being transferred to the folders I will have to move them manually which is exactly what I was trying to avoid.
Can you help me understand why this is happening?
- JotForm SupportChriistianAnswered on July 13, 2015 at 10:42 PM
Thanks for contacting us.
I cloned your form and integrate the cloned form in Google Drive and Dropbox and I was not able to replicate the issue. Did you change any settings or configuration on your Google Drive and/or Dropbox? This kind of issue happens when a setting in Google or Dropbox was changed. Can you try to re-integrate Google Drive and Dropbox in your form and see if it works?
We will wait for your response.
- exchangepressAnswered on July 14, 2015 at 06:42 PM
I re-integrated the forms so I'll see if it is working.
However, there were not any changes in Google or Dropbox. And, this is the second time I have re-integrated the forms. It has worked very inconsistently and unless I am looking at every file every day (which I don't typically do), how would I know it wasn't working anymore? The connection was still there and the PDF of the application was sent, but the uploaded files weren't transferring.
I have made tweaks to the text on the form, but none of the response fields have changed. Would this have any impact?
- JotForm SupportChriistianAnswered on July 14, 2015 at 09:58 PM
I tried to edit my cloned form that is integrated to Google Drive and Dropbox and the integration is still working properly. I think updating the form does not affect the integration of Google Drive and Dropbox in your form.
You mentioned that you noticed that the PDF is still being sent to Google Drive and Dropbox. However, the file uploaded was not transferred. Can you give us more information regarding this like a sample submission where you noticed this issue so we can further investigate? If you can provide a screenshot of the issue then that would be great.
We will wait for your response.
- exchangepressAnswered on July 15, 2015 at 06:34 PM
Below are screenshots of the Google Drive and Dropbox folders for 6 responses over a period of time. All of these folders should have at least 4 uploaded files plus the PDF of the application. There are even entries today, after having reintegrated yesterday, that the uploaded files are not transferring.
5/18, Application ID = 14, Has all docs
6/13, Application ID = 29, Missing all files
7/4, Application ID = 60, Has all docs
7/5, Application ID = 61, Missing all files
7/14, Application ID = 114, Has all docs
7/15, Application ID = 136, Missing all files
14 - Dropbox14 - Google Drive
29 - Dropbox
29 - Google Drive
60 - Dropbox
60 - Google Drive
61 - Dropbox
61 - Google Drive
114 - Dropbox
114 - Google Drive
136 - Dropbox
136 - Google Drive
- JotForm Support ManagerJeanetteAnswered on July 15, 2015 at 11:41 PM
I was not able to replicate the issue. But it obvious that the problem exists in your case, so I am forwarding this to our devs so they can find out the true cause.
- exchangepressAnswered on August 10, 2015 at 03:14 PM
Just wondering if there has been any resolution to this issue.
- JotForm SupportMikeAnswered on August 10, 2015 at 04:49 PM
The issue was marked as urgent, but unfortunately, we do not have any other updates as of this time.
It might be also quite hard to troubleshoot. I was not able to reproduce the issue with enabled Google Drive and Dropbox integrations and submissions with multiple uploads.
We will let you know if we have any updates. Thank you.
- JotForm SupportliyamAnswered on August 23, 2015 at 02:44 PM
We apologize for having a delayed update on this matter, exchangepress. The reason for this is that we're having difficulty replicating the case at hand. So while I'm in the process of investigating and observing this matter, it would be helpful to continuously inform us here on this thread for cases whenever this incident once again occurs.