What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Internet Explorer

    Asked by redbaronantiques on December 05, 2011 at 11:42 AM


    Trying to get my form to submit in Internet Explorer.  When clicked, it stays stuck and says "Please wait..."  HELP!  Big client here.  Need to have this resolved ASAP!

    Thank you!

    Don S.

    Page URL:

  • Profile Image

    Answered by paoloumali on December 05, 2011 at 01:11 PM


    I apologize for the inconvenience this has caused. I was able to replicate this in my IE9 browser. The same form, though, works ok in both Firefox and Chrome.

    I will raise this concern to Tier 2 so that we can investigate further what's causing the form not to work in IE9.

    Updates will be posted here.

    Thank you for your understanding and patience.

  • Profile Image
    JotForm Founder

    Answered by aytekin on December 06, 2011 at 03:53 AM

    It is happening because you have many forms on the page. They conflict with each other. The solution is to use IFrame code for all of the forms. Remove all code for the forms from the page and then replace them with iframe code for each form. 

    Here is how you can get it: Open your forms on the Form Builder:

    1. Open "Setup & Embed" tab on toolbar,

    2. Click on "Embed Form"

    3. Click on "iFrame".